oneshotgems
Support

How can we help?

Quick answers below. Still stuck? Email [email protected] and a real person will reply, usually within one working day.

Email supportDelete my account
A game won't load or is stuck
Swipe to the next game and back, or pull to refresh. On the web, make sure your browser is up to date. If one game is always broken, tap the share arrow on it and choose Report game so we can fix or remove it.
My personal gem has not arrived
Gems take a few minutes to build and test. Check the gem card on your Profile to see its progress. If it says "needs signal", play and like a few games so the AI knows what you enjoy.
My prompted game failed
Sometimes a prompt does not produce a game that passes our quality and safety checks. Try rephrasing: describe one simple action ("tap to jump") and a goal.
How do I report a game, comment or user?
On a game, tap the share arrow and choose Report game. On a comment, press and hold it. On a profile, use the ⋯ button. You can also block a user from their profile or a game's menu. Reports are reviewed by our team, usually within 24 hours.
How do I cancel Plus?
On the web: Profile → Settings → oneshotgems plus. On iPhone: Settings → your name → Subscriptions. On Android: Google Play → Payments & subscriptions. You keep Plus until the end of the paid period.
I forgot my password
Tap Forgot password on the log-in screen. We will email a reset link to the address on your account. No email on your account? Contact us from any address and tell us your username; we may ask a few questions to confirm it is you.
How do I download my data?
Profile → Settings → Your data → Download my data, or email us. You get a copy of your account, games, comments, activity and interest profile.
How do I see or delete what the AI learned about me?
If you imported your AI chat history, open Profile → Settings → Privacy → Imported interests to see the summary and delete it. Turning off AI memory for gems in the same section deletes what your gems remember about you.

Delete your account

You can delete your account at any time, from any device:

  1. Open Oneshotgems (app or web app) and sign in.
  2. Go to Profile → Settings (the gear) → Your data → Delete account.
  3. Confirm with your password (or your username if your account has no password). You are signed out immediately.

Deleting your account permanently removes your profile, personal gems, prompted games, comments, likes, follows, taste profile, imported interest profile and gem memory. It cannot be undone. Your data is removed from our live systems straight away and from backups as they rotate out (within about 30 days). We may keep a minimal record where the law requires it (for example, payment records for tax).

Can't sign in? Email [email protected] from the address on your account (or tell us your username) and we will verify and delete it for you.

Subscriptions: deleting your account cancels a web (Stripe) subscription. If you subscribed through the App Store or Google Play, also cancel there, as Apple and Google manage those billings.

Safety

If you see something that puts someone at risk, report it in the app and email [email protected] with "Safety" in the subject. If anyone is in immediate danger, contact your local emergency services first.

If you believe a game or other content on Oneshotgems infringes your copyright or trade mark, see our notice procedure.